I am an experienced Director of Customer Support with a strong record of building top-tier customer support teams in the software industry, dedicated to providing exceptional service and fostering ongoing enhancements. My expertise spans technical support, customer account management, and the implementation of best practices. I bring a high level of motivation and organizational prowess, coupled with strong problem-solving abilities that have consistently led to improved service procedures. My achievements include a 20% increase in customer satisfaction ratings within a span of just three months and a remarkable 75% improvement in SLA compliance in only 60 days. These outcomes highlight my commitment to driving excellence in customer support. My primary objective is to establish a customer support team from the ground up, uniquely focused on enhancing the customer experience and satisfaction. I achieve this by collaborating closely with internal departments and championing the customer's perspective in all endeavors.