Company Info for perforce.com | Icebreaker

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Company Info for perforce.com | Icebreaker

Enterprise DevOps Tools | Perforce Software

Perforce, a software company, offers a wide range of enterprise DevOps solution across the software development lifecycle.

80 members

Contact info

Link

perforce.com

Members

Zach Vander Velden

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Software Engineer - Google

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I Hypnotize Founders | Funding Breakthrough Lab pre-accelerator Founder | Mindset Coach @ Not Too Crazy | ACC | Community Builder | Engineer | Women in STEM Advocate | Neurodivergent

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Developer, Designer & Creative.

⋆Dmitry Kireev

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Senior Infrastructure Engineer with a decade+ of hands-on experience. Specializing in architecting and maintaining secure, scalable & low-maintenance infrastructures in AWS Career Highlights: ・More than a decade of building and optimizing AWS infrastructures for Seed, Series-A & Series-B startups both as a consultant and a long-term team member. ・Scaled infrastructure from zero to acquisition for multiple companies ($150M+ exits combined) ・Consistently reduced infrastructure costs by 50-70% while improving performance of legacy applications ・Ensured 99.99% uptime across diverse production environments Technical Expertise: ・AWS: Deep hands-on experience with EC2, ECS, EKS, RDS, Lambda, S3, VPC, IAM, CloudFormation, Route53, CloudFront, ALB/NLB, Auto Scaling, and 30+ other AWS services ・Terraform: Advanced proficiency in Terraform, and lean enterprise-scale IaC patterns ・CI/CD: Expert in implementing lean CI/CD pipelines to boost product cycle velocity ・Observability: Designed and implemented effective observability systems using DataDog, NewRelic, and CloudWatch ・Low Maintenantce: Specialized at building scalable, automated & maintainable infrastructures using industry-standard tools like Terraform, Kubernetes, Github Actions

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I am an experienced Director of Customer Support with a strong record of building top-tier customer support teams in the software industry, dedicated to providing exceptional service and fostering ongoing enhancements. My expertise spans technical support, customer account management, and the implementation of best practices. I bring a high level of motivation and organizational prowess, coupled with strong problem-solving abilities that have consistently led to improved service procedures. My achievements include a 20% increase in customer satisfaction ratings within a span of just three months and a remarkable 75% improvement in SLA compliance in only 60 days. These outcomes highlight my commitment to driving excellence in customer support. My primary objective is to establish a customer support team from the ground up, uniquely focused on enhancing the customer experience and satisfaction. I achieve this by collaborating closely with internal departments and championing the customer's perspective in all endeavors.

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Partner at Lead Edge Capital

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CEO @ Contentful

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Digital Marketing Manager working to create positive change

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Passionate programmer and a curious techie!

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software engineer

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