Technical System Analyst
Wood Partners
• www.linkedin.com/company/wood-partners
• Full-time
Dec 2024 - Present
Owner
Diggy Photography LLC
• Freelance
Sep 2023 - Present
IT End User Technologist ll
Everbridge
• www.linkedin.com/company/everbridge
• Full-time
Apr 2022 - Nov 2024
IT End User Technologist
Everbridge
• www.linkedin.com/company/everbridge
Jul 2019 - Apr 2022
Burlington, Massachusetts
Business Development Representative
Everbridge
• www.linkedin.com/company/everbridge
May 2018 - Jul 2019
Burlington, Massachusetts
Management Trainee
Enterprise Rent-A-Car
• www.linkedin.com/company/enterprise-rent-a-car
May 2017 - May 2018
Brockton, Massachusetts

Experienced Senior Helpdesk professional with a proven track record in delivering high-quality technical support and customer service. With over 6 years in IT support roles, I excel in diagnosing and resolving technical issues efficiently and collaboratively. My expertise spans troubleshooting hardware and software problems, managing user accounts and permissions, and providing training and documentation to streamline processes. As a Senior Helpdesk professional, I am passionate about mentoring junior team members and contributing to continuous improvement initiatives within the IT department. I am currently seeking opportunities where I can leverage my skills to support organizational goals and contribute to a positive work culture focused on excellence and innovation.
woodpartners.com
everbridge.com
enterprisemobility.com
Atlanta Metropolitan Area