Experienced Senior Helpdesk professional with a proven track record in delivering high-quality technical support and customer service. With over 6 years in IT support roles, I excel in diagnosing and resolving technical issues efficiently and collaboratively. My expertise spans troubleshooting hardware and software problems, managing user accounts and permissions, and providing training and documentation to streamline processes. As a Senior Helpdesk professional, I am passionate about mentoring junior team members and contributing to continuous improvement initiatives within the IT department. I am currently seeking opportunities where I can leverage my skills to support organizational goals and contribute to a positive work culture focused on excellence and innovation.