Customer Success Leader | Accelerating Scientific Communication

With over 9 years of B2B SaaS customer success experience, I am passionate about delivering value and driving positive outcomes for clients. As the VP of Customer Success at Continu, I led, mentored, and scaled a high-performing team of CSMs and Customer Support agents, driving the team to exceed retention and expansion goals. I have a proven track record of leading strategic customer success initiatives, including health scores, mutual success plans, QBRs, risk frameworks, and renewal playbooks. I'm also skilled in commercial negotiation, value selling, and customer advocacy, as evidenced by my successful management and growth of a multi-million dollar portfolio of strategic Fortune-500 clients at WalkMe.