
Customer Success Leader | Accelerating Scientific Communication
With over 9 years of B2B SaaS customer success experience, I am passionate about delivering value and driving positive outcomes for clients. As the VP of Customer Success at Continu, I led, mentored, and scaled a high-performing team of CSMs and Customer Support agents, driving the team to exceed retention and expansion goals. I have a proven track record of leading strategic customer success initiatives, including health scores, mutual success plans, QBRs, risk frameworks, and renewal playbooks. I'm also skilled in commercial negotiation, value selling, and customer advocacy, as evidenced by my successful management and growth of a multi-million dollar portfolio of strategic Fortune-500 clients at WalkMe.
biorender.com
continu.com
walkme.com
cloudmed.com
San Diego, California, United States
Senior Manager, Customer Success
BioRender
• www.linkedin.com/company/biorender
• Full-time
Aug 2025 - Present
Manager, Customer Success
BioRender
• www.linkedin.com/company/biorender
• Full-time
May 2024 - Aug 2025
VP of Customer Success
Continu
• www.linkedin.com/company/continu-inc
• Full-time
Feb 2023 - Feb 2024
Director of Customer Success
Continu
• www.linkedin.com/company/continu-inc
• Full-time
Nov 2021 - Feb 2023
Principal Customer Success Manager, Named Accounts
WalkMe™
• www.linkedin.com/company/walkme
• Full-time
Aug 2021 - Nov 2021
Senior Enterprise Account Manager
WalkMe™
• www.linkedin.com/company/walkme
• Full-time
Apr 2019 - Aug 2021
San Francisco Bay Area
Marketing Intern
Arden Realty, Inc.
Jun 2011 - Aug 2011
Los Angeles, CA