I'm a program management, operations, and software delivery professional with 17+ years’ experience leading agile transformations, managing people, & executing enterprise-level initiatives. As a generalist problem solver, I have a proven track record of turning things around for struggling delivery teams, and I coach with a focus on driving measurable outcomes. My approach focuses on the confluence of people, process, and technology, and I have delivered digital products and services, as well as organizational processes and policies, in large-scale cross-functional and cross-platform environments. I find that the path to success hinges on building strong cross-functional relationships, and taking a servant-leadership approach that centers on alleviating pain and creating transparency. My job is to build a team of operations professionals who integrate seamlessly on their project team, and enable their product, technology, and business partners to deliver their best work. I love to coach both my direct reports and broader cross-functional groups in project and program management methodologies, with the understanding that there is a balance between process and productivity. I am passionate about driving improved performance, and foster a culture that promotes communication and accountability with my direct team, and the organization as a whole. Influence is more powerful than authority, and my specialty is building a foundation of trust than enables me to design customized approaches to roadmap planning, execution, portfolio governance, and product prioritization using a combination of tactics inspired by traditional project management, Scrum, Kanban, Scaled Agile, and Lean Six Sigma. I have (and promote) a "See a need, fill a need" approach, regardless of whether a task falls strictly within project management, and grow competent professionals who have a reputation for adding constant value.