GLOBAL SERVICES, CX, SUPPORT ENGINEERING Versatile Senior Executive with over 15 years of leadership in global support, customer enablement, and digital transformation across top technology companies. Proven track record of transforming Customer facing organizations at Tricentis, Salsify, and Perfecto by building high-performing global teams and driving customer-centric innovations. Key achievements include leading 24/7 global support teams, launching new revenue-generating services, and implementing AI and ML-based solutions for 30%+ self-service case deflection. Renowned for pioneering intelligent support solutions, achieving a 20% increase in customer satisfaction, and reducing response times by 80%. TSIA Advisory Board Member and frequent industry speaker, recognized for turning support functions into strategic business enablers.  Staff Management Savvy  VAS Product Expertise  Strategic Planning/Analysis  Product Positioning Know-How  Pristine Customer Service Skills  Efficiency Optimization  New Product Development  Exceptional Leadership Skills  Cost Reduction Expertise  Crisis Management Competence  Staff Training Skills  Fluency in English, Hebrew & Russian