I am a product manager driven to empower people to improve their financial lives. I focus on the "why" behind their pains and needs and leverage technology and design to deliver solutions that not only advance the business but also - and more importantly - help people. These motivations underpin my work across geographies and companies - from equipping Jordanians to manage their loans with a small, Middle Eastern microfinance bank to enabling Colombians to control their finances with Latin America's largest digital bank. I concentrate on core products and features, with experience in AI and platform work. My remits have included credit, lending, payments, collections and customer service, collaborating with accounting, analytics, compliance, customer service, data science, design, engineering, law, marketing, operations and risk. My work has impacted key outcomes, such as approval, spend, balance, revenue, default and NPS. I worked as a professional stage actor in a previous life, performing in leading American theaters. I enjoy reading, running and theater. Career highlights: - Build and scale payments, credit and collections for Nubank in Colombia from 0 to 1m users - Piloted SMB product, deployed across Europe and Latin America, for FMCG multinational - Designed first lending product for microfinance in Arab world