
Experienced and driven leader with a strong track record of success across both fast-paced startups and established corporate environments. Skilled in Customer Success Management, Team Leadership, Strategy, and Operations — with a passion for building high-performing teams and delivering exceptional client outcomes. Graduated from Mariano Gálvez University with a background in business and operations, I bring a natural inclination toward process improvement, leveraging lean methodologies to drive efficiency and scalability. I thrive in dynamic environments, enjoy solving complex problems, and am always looking for opportunities to elevate the customer and team experience.
canarytechnologies.com
Customer Success Manager
Canary Technologies
• www.linkedin.com/company/canarytech
Apr 2022 - Present
Operations Manager
24-7 Intouch
• www.linkedin.com/company/24-7intouch
Feb 2019 - Aug 2021
Front Line Manager - USCBO Originations
Xerox
• www.linkedin.com/company/xerox
Jun 2016 - Aug 2018
OTI Manager- Finance & Accounting
Xerox
• www.linkedin.com/company/xerox
Jul 2014 - May 2016
Operations Supervisor
Atento
• www.linkedin.com/company/atento
Oct 2012 - Jul 2014
Guatemala City
Workforce Manager
Atento
• www.linkedin.com/company/atento
May 2012 - Oct 2012
Guatemala city
Sales and Service Trainer
Atento
• www.linkedin.com/company/atento
Nov 2011 - May 2012
Guatemala
xerox.com
atento.com
intouchcx.com
Dallas, Texas, United States