Innovative, high-energy leader with a passion for the customer's experience and to help others succeed! Experienced Operations Leader in Contact/Call Center Operations/Transformations, Workforce Management, Vendor Management, and Remote Infrastructure Management (deploying remote worker programs before WFH was a "thing"). email: DLTRAYSER@gmail.com I enjoy my work, striving every day to delight! I devote my leadership experience and my operations expertise toward amazing customer outcomes, servant leadership, and better lives for employees! I thrive on change and challenge and I champion employee engagement and brand loyalty. I promote accountability for tangible results from myself and all who work with me. And I enjoy mentoring younger professionals to become more than they ever thought they could. And a little golf when I can squeeze it in! I'm way overdue for that hole-in-one! Specialties: Customer Success Contact Center Leadership Demand/Resource Forecasting Project Management Business Intelligence Vendor Management Customer Experience Operations Management Workforce Optimization (WFO) Employee Engagement Staffing Model Optimization Workforce Management (WFM) Customer Relationship Management (CRM) Strategic Planning Capacity Management Continuous Improvement Training QA P&L Responsibility Staff Development Management Microsoft Office