As a seasoned and results-oriented Customer Success Executive, I specialize in transforming customer relationships, driving operational excellence, and advancing business growth within the SaaS industry. With a rich background in startups and established companies, I have consistently demonstrated my ability to build, scale, and lead high-performing teams. Whether it’s refining customer success strategies, creating structured client journeys, or integrating innovative technology solutions, I am passionate about driving success for both clients and organizations. My expertise lies in leveraging data-driven insights to align customer success efforts with broader business objectives. My leadership style is rooted in empowerment and collaboration. By coaching teams and developing robust frameworks, I have consistently achieved top-tier customer and employee satisfaction scores. I thrive in fast-paced environments where strategic vision and hands-on execution are key to delivering results. A few of my career highlights include: • Achieved an Employee Net Promoter Score of 77, the highest in the business, through training, coaching, and upskilling programs while serving as the Director of Customer Success for BondLink, Inc. • Increased product adoption by 13%, driving a $200k revenue boost through the development and implementation of a trackable client journey aimed at identifying at-risk clients. • Maximized revenue from $2M in ARR to $24M by refining customer success strategies and acquiring 1.9K clients for Labster. “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” — Sun Tzu