Results-driven Customer Service & Operations Leader with 12+ years of experience in customer service, payments operations, and team leadership. Proven track record of optimizing workflows, implementing strategic initiatives, and enhancing customer satisfaction. Expertise in fraud detection, KYC compliance, and financial risk management, ensuring 99% accuracy and regulatory adherence. Skilled in coaching, performance management, and cross-functional collaboration. Proven track record in developing strategies, coaching teams, and resolving escalations to improve service levels and business operations. Passionate about delivering exceptional customer experiences while fostering a collaborative and high-performance work culture.