Scicom (MSC) Berhad | Icebreaker

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Scicom (MSC) Berhad | Icebreaker

Scicom (MSC) Berhad

Scicom (MSC) Berhad

Scicom is an award-winning BPO services provider that delivers innovative outsourcing solutions and business consultation to a wide range of global brands.

18 members

Contact info

Link

scicom-intl.com

Members

Jasim Puthucheary

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With over 25 years of experience in formulating high-impact value propositions and strategies, I specialize in leading teams to achieve tangible results that surpass targets. My expertise lies in leveraging e-commerce, automation (RPA and AI), and advanced data analysis tools to offer practical and efficient solutions, driving transformation within organizations. Throughout my career, I have maintained a steadfast focus on increasing shareholder value while effectively managing stakeholder goals, including customer satisfaction, regulatory compliance, data privacy, and human capital development. I am adept at navigating complex business landscapes, consistently delivering on diverse stakeholder objectives. As a passionate advocate for distributed ledger technology, I have actively promoted the adoption of Hedera Hashgraph for its immutable, transparent, and ESG-aligned capabilities. Furthermore, I have spearheaded the development of a real estate income tokenization platform and possess significant experience in climate solutions such as GHG carbon accounting and carbon credit issuance. My approach centers on aligning business practices with environmental, social, and governance (ESG) principles, in line with the ethos of "bringing the balance sheet of the planet to the public ledger." I am committed to driving innovation and creating sustainable value for businesses, stakeholders, and the global community. I am driven by a relentless pursuit of excellence and committed to delivering holistic solutions that address the multifaceted challenges faced by organizations today.

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I am a quick learner who excels at handling stressful situations. I am also passionate about the world of cryptocurrency and eager to explore its possibilities

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Current Status: Partnership Program Manager at ByteDance. Career Philosophy: Learn and Share Smart Leaders know their weaknesses. Learning is a constant process throughout one's career path. One should never stop looking for growth opportunities and should seek to pass on the wisdom learned to and from his/her people.

Ratheesh Kamaras

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Experienced Operations Team Leader with a demonstrated history of working in the outsourcing/customer service industry. Skilled in Operations Management, Microsoft Office, Customer Service, Project Management and problem solving.

Dakshaayani Bala

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Results-driven Customer Service & Operations Leader with 12+ years of experience in customer service, payments operations, and team leadership. Proven track record of optimizing workflows, implementing strategic initiatives, and enhancing customer satisfaction. Expertise in fraud detection, KYC compliance, and financial risk management, ensuring 99% accuracy and regulatory adherence. Skilled in coaching, performance management, and cross-functional collaboration. Proven track record in developing strategies, coaching teams, and resolving escalations to improve service levels and business operations. Passionate about delivering exceptional customer experiences while fostering a collaborative and high-performance work culture.

Senesh Jayabalan

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With over five years of experience in business development and strategic account management, currently working as Business Development Manager at LexisNexis Southeast Asia. Focused on contributing to organizational growth by leveraging strong interpersonal and problem-solving skills. Passionate about fostering impactful client relationships and enabling data-driven decision-making solutions to align with LexisNexis' mission of advancing the rule of law. Brings a collaborative mindset and a commitment to delivering measurable results for diverse stakeholders.

HEMACHANDRAN ELANGOVAN

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I’m Hemachandran. I am Bachelor's Degree student who looking for a full time job. In this field, to be a great and efficient employee and to maximise the talents obtained for a better purpose. I'm eager to join your company's community and collaborate with you to reach your objectives. I've been described as an enthusiastic, trustworthy, responsible, quick learner, and identity individual. I'm constantly eager to learn new things. I will utilize this opportunity to demonstrate my ability by successfully and effectively performing the duties assigned to me. I'd want to put myself up as a job candidate, hoping for the best. Thank you !

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Experienced professional in Learning & Development and Quality Assurance with over 3 years in the fintech crypto platform sector. I assist organizations in enhancing process quality by identifying root causes and partnering with stakeholders to design solutions and training programs, maintaining a 90% QA score, reducing errors by 15%, and developing 4 training programs (new hire, refresher, systems/tools, and buddy) across 4 teams. Some examples of my results include: - Developed and implemented onboarding, buddy, and refresher training programs, improving training effectiveness by reducing the need for re-training by 40%. This enabled trainees to become operational-ready faster, resulting in significant time savings for both trainers and the operations team. - Improved stakeholder communication and response tracking by developing a system that recorded QA and LD inquiries and automated notifications. The solution reduced missed or duplicated messages by 40% and handled over 50 inquiries monthly across 5 departments. - Accomplished a more efficient auditing process, measured by reducing average audit completion time by 8%, by redesigning the QA scorecard for sample audits. I get excited about opportunities where I'm able to work with highly creative people to enhance compliance quality and elevate customer service in the fintech space. I love connecting with new people, give me a shout at villiamchee@gmail.com or here on Linkedln!

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Results-driven Manager with extensive experience in digital community management and customer service. Proven expertise in community management, fraud investigations, risk management, customer service, and strategic planning. Holds a Bachelor of Science in Business Administration and Management from Royal International University, demonstrating a strong foundation in business principles and practices.

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Passionate about pushing boundaries and embracing challenges, I thrive on cultivating success through unwavering determination, insatiable curiosity, and unyielding perseverance. As a motivated professional, I have honed my skills while consistently seeking opportunities for growth and innovation. With an unshakeable belief in the power of continuous learning, I am committed to staying ahead of the curve and taking on projects that demand tenacity and ingenuity.