As a technical and customer-focused professional, I have expertise in maintaining high customer satisfaction by providing prompt and accurate support, identifying solutions, and escalating issues. Being a strong communicator, I am adept at collaborating with cross-functional teams to achieve optimal results. AREAS OF EXPERTISE: Product Support • Customer Service • Ticket Resolution • Customer Experience • Process Improvement • Team Training • Procedure Writing • Customer De-Escalation • Technical Troubleshooting • Communication • Customer Onboarding • Time Management • Problem Solving • Customer Relationship Management TECHNICAL SKILLS: Google Suite • Salesforce • Jira • Looker • Confluence • Athena • Microsoft Office • Python • Notion • MacOS • Loan PQ • Microsoft Windows • Slack • Blockchain • Social Media • CRM • VSCode • Replit