
As a technical and customer-focused professional, I have expertise in maintaining high customer satisfaction by providing prompt and accurate support, identifying solutions, and escalating issues. Being a strong communicator, I am adept at collaborating with cross-functional teams to achieve optimal results. AREAS OF EXPERTISE: Product Support • Customer Service • Ticket Resolution • Customer Experience • Process Improvement • Team Training • Procedure Writing • Customer De-Escalation • Technical Troubleshooting • Communication • Customer Onboarding • Time Management • Problem Solving • Customer Relationship Management TECHNICAL SKILLS: Google Suite • Salesforce • Jira • Looker • Confluence • Athena • Microsoft Office • Python • Notion • MacOS • Loan PQ • Microsoft Windows • Slack • Blockchain • Social Media • CRM • VSCode • Replit
clari.com
ssfcu.org
sportsauthority.com
coinbase.com
ipipeline.com
cypruscu.com
sofi.com
underarmour.com
St George, Utah, United States
Technical Support Specialist
Clari
• www.linkedin.com/company/clari
• Full-time
Nov 2024 - Present
Utah, United States
Tier II Product Support Engineer
iPipeline
• www.linkedin.com/company/ipipeline
Feb 2023 - Nov 2024
Customer Experience Agent/CX Trainer
Coinbase
• www.linkedin.com/company/coinbase
• Full-time
Jan 2022 - Jun 2022
Salt Lake County, Utah, United States
Indirect Underwriter II
University Credit Union
• www.linkedin.com/company/canyonviewcreditunion
• Full-time
Jan 2021 - Jan 2022
Indirect Loan Processor/Underwriter
University Credit Union
• www.linkedin.com/company/canyonviewcreditunion
• Full-time
Nov 2020 - Jan 2021
Indirect Loan Processor
University Credit Union
• www.linkedin.com/company/canyonviewcreditunion
• Full-time
Jun 2020 - Nov 2020
Salt Lake City, Utah, United States