Level II support tech with experience in Active Directory, Microsoft 0365, RSA Admin, Azure, Service Now, Remedy, and Remote Desktop tools. Experience in troubleshooting Windows and Mac OS operations systems. Additionally, experienced Sales Manager/ Brand Ambassador with a demonstrated history of meeting or beating company's sales quotas and deadlines. Skilled in business planning, management, training, and customer service. Sales professional with a Bachelor of Science (B.S.) focused in Economics and Business Administration (Marketing) from University of Massachusetts Boston.