
Level II support tech with experience in Active Directory, Microsoft 0365, RSA Admin, Azure, Service Now, Remedy, and Remote Desktop tools. Experience in troubleshooting Windows and Mac OS operations systems. Additionally, experienced Sales Manager/ Brand Ambassador with a demonstrated history of meeting or beating company's sales quotas and deadlines. Skilled in business planning, management, training, and customer service. Sales professional with a Bachelor of Science (B.S.) focused in Economics and Business Administration (Marketing) from University of Massachusetts Boston.
mbta.com
nwn.ai
autozone.com
teksystems.com
Greater Boston
Help Desk Analyst
MBTA
• www.linkedin.com/company/mbta
• Full-time
Aug 2021 - Present
United States
Information Technology Consultant
TEKsystems
• www.linkedin.com/company/teksystems
• Full-time
Aug 2021 - Dec 2023
Boston, Massachusetts, United States
Service Desk Engineer
NWN Corporation
• www.linkedin.com/company/nwncompany
Mar 2019 - Sep 2021
Waltham, Ma
IT User Support Specialist Certificate Program.
Bunker Hill Community College & Just A Start Corporation
Jan 2018 - Jan 2020
Cambridge, Massachusetts
Captain-Sales Manager
TETON WATERS RANCH
• www.linkedin.com/company/teton-waters-ranch-llc
May 2016 - Nov 2017
Greater Boston Area
Parts Service Manager
AutoZone
• www.linkedin.com/company/autozone
Jan 2016 - Jun 2016
Greater Boston Area