With over 15 years of experience in customer-centric roles, I have a proven track record of driving customer satisfaction and loyalty through strategic relationship management, exceptional service delivery, and cultivating a collaborative team environment. My expertise spans account management, strategic planning, and problem-solving, consistently resulting in high retention rates, increased customer engagement, and seamless customer experiences that have fueled significant growth for the organizations I have served. Currently, as Manager of Customer Support at Zeitview, I leverage my leadership and process optimization skills to streamline operations and elevate team performance. My prior roles as Senior Customer Success Manager at Interview Kickstart and Dot Efficiently further refined my ability to deliver measurable results, including exceptional NPS and CSAT scores, reduced churn, and high product adoption rates. I am adept at implementing automated customer success workflows, managing reputation and testimonials, and crafting targeted strategies for customer engagement. My proficiency with industry-leading tools such as Salesforce, Zendesk, and Hubspot, along with my Lean Six Sigma Black Belt certification, empowers me to lead teams toward operational excellence and sustained success. Throughout my career, I have demonstrated a strong commitment to continuous improvement, driving efficiency, and delivering tangible value to both customers and the business. I excel in mentoring teams, enhancing productivity, and aligning customer success initiatives with broader organizational goals, ensuring long-term growth and success.