Experienced Customer Service Operations leader in Telecommunications. I believe in consultative management with experience in Service Operations, Customer Experience, Business Transformation and Digital Transformation in highly competitive, high volume environments, consistently exceeding sales/ service objectives and retaining client loyalty. I value teambuilding and motivating teams to drive for results and believe in the qualities of honesty, fairness and ethical commitment. Awards November 2016 - Eccelerate Award for Customer service operations April 2015 - Pay it Forward, joined Conservations Volunteering Australia for the 100 Year Commemorations at Gallipoli December 2012 - Leadership Award, Customer Service Operations Sept 2011 - 'BEST' Customer Service Person of the Year February 2011 - Executive Director Award Oct 2010 - Extreme Finalist and Power Play Winner January 2010 - Executive Director Award for CVA results July 2009 - GM award for Customer Service Accreditation Specialties: Customer Service Operations Customer Experience Digitisation Automation Business Transformation Customer Service Management Customer Service Delivery Information Systems Management  MBA Qualified  ITIL Certified Disaster & Crisis Management  Performance Management  Strategic Planning  Market Development Human Resource Management Accredited Translator  Implementation Management  PRINCE 2 Practitioner