With a robust track record at CHG Healthcare, my expertise in Jira Service Desk and commitment to customer satisfaction have become hallmarks of my service. Leading with empathy and professionalism, I have secured a consistent CSAT rating above 4.95, demonstrating my dedication to user support excellence. My role as the main escalation contact underpins the collaborative spirit I bring to cross-team interactions, ensuring efficient resolution of complex issues. The documentation enhancements I've contributed to our knowledge base reflect my proactive approach to improving information accessibility and support processes.