Strategic technology leader with proven expertise in AI/ML implementation, cloud architecture, and customer success. At Archway Software, I've driven customer retention by 30% through data-driven insights and AI-powered solutions for cloud-based banking products. My approach combines: - Advanced AI/ML expertise (AWS Certified Machine Learning Engineer) - Customer success leadership (managing enterprise-level relationships and teams) - Data analytics mastery (New Relic, Splunk, AWS CloudWatch) - Solution architecture (designing AI chatbots, customer portals, and observability frameworks) I excel at translating complex technical capabilities into measurable business outcomes, whether through reducing manual interventions with AI chatbots, decreasing SLAs by 60+ minutes, or scaling support operations while maintaining quality. "Stay ready so you don't have to get ready" is my leadership philosophy—building proactive systems and teams that anticipate challenges before they impact customers. Open to Director-level opportunities in Customer Success, Cloud Support Architecture, and AI/ML leadership.