
Curious to leverage digital outsourcing services in a flexible, customizable, and scaleable way? Want to know how to optimize your CX, Moderation, Community & Social Media Management Services in this ever-changing world? Contact me to start your journey today 📞 Call me + 213 556 0901 or ✉ Send me a message andrew.coon@modsquad.com 🔎 𝗔𝗕𝗢𝗨𝗧 𝗠𝗘 Grew up in Maui, HI surfing and playing golf. Currently, live in "Vegas Baby", my favorite food is sushi, steak, and burgers. Family + Friends + Laughing is what really matters in life 🙏. 🎓 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 & 𝗞𝗡𝗢𝗪𝗟𝗘𝗗𝗚𝗘 Since 2007, we’ve delivered a modern solution through our remote Mod network and global Operations Centers (70 countries + 50 languages) that sets us apart from dated, legacy providers. Global Digital Expert Providing Customizable CX Solutions For Customer Support, Moderation, Social & Community Services. Gold Globee® Sales and Customer Service Excellence Award in the 8th Annual 2021 Customer Sales and Service World Awards. Focus on: 🔹 CX, Moderation, Social & Community Management Services, and Helpdesk Consulting 🔹 Multitude of flexible, customizable, and scalable support options 🔹 Strategic advice & consultancy on how to implement a successful outsourced support program. 💰 𝗠𝗬 𝗩𝗜𝗦𝗜𝗢𝗡 𝗢𝗡 "Outsourcing" My vision is to drive customer transformation and success by passionately telling the ModSquad story. To be recognized as both a trusted advisor and industry expert by our customers and my colleagues. I aspire for flawless execution through my actions and with the help of others. 🔵 𝗢𝗨𝗥 𝗛𝗨𝗕 Imagine your customers supported and engaged by an outsourced team of brand fans known as “Mods.” Experienced professionals who are already your customers, the Mods have a passion for your brand that makes for more authentic and efficient customer interactions. has years of experience partnering with many of today’s most recognizable brands, including Roll20, the National Football League, A&E Television, Random House, Electronic Arts, and Vital Source, to name a few 🔴 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗠𝗘 ✉ andrew.coon@modsquad.com 📞 + 213 556 0901 www.ModSquad.com ✅ 𝗦𝗣𝗘𝗖𝗜𝗔𝗟𝗧𝗜𝗘𝗦 Global Digital Support - Remote Support - Social Support - Moderation - Customer Support - Hourly Support - Precise and Optimized - Social Strategy- CX Consultancy - Community Strategy
modsquad.com
marriott.com
soothe.com
census.gov
johnhancock.com
bankofamerica.com
zappos.com
Las Vegas Metropolitan Area
Sales Manager
ModSquad, Inc.
• www.linkedin.com/company/modsquad-inc-
• Full-time
Jan 2020 - Present
Business Development Manager, Corporate Wellness
Soothe
• www.linkedin.com/company/soothe
Jun 2019 - Jan 2020
Las Vegas, Nevada Area
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Skilled Wound Care
• www.linkedin.com/company/skilled-wound-care
Sep 2017 - Jun 2019
Las Vegas, Nevada Area
Product Manger ( Business Development ) Zappos.com
Zappos Family of Companies
• www.linkedin.com/company/zappos.com
Oct 2016 - Sep 2017
Las Vegas, Nevada Area
Business Manager (Business Development) - Zappos.com
Zappos Family of Companies
• www.linkedin.com/company/zappos.com
Aug 2015 - Oct 2016
Las Vegas