ModSquad | Icebreaker

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ModSquad | Icebreaker

ModSquad

ModSquad

ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.

23 members

Contact info

Link

modsquad.com

Members

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Hi there! I'm a senior content marketing manager in B2B fintech + regtech. If you need a content and social media expert who excels at breaking down complex ideas into easy-to-understand concepts, that’s me. My colleagues describe me as: * A high performer and strong executor: focuses on producing the best work possible * A gifted writer and storyteller: turns complexity into clarity * A kind and thoughtful team player: easy to work with and builds strong relationships * An adaptable professional: navigates challenges with a level head * An independent worker: takes ownership and reliably meets deadlines * A leader in the space: always learning and improving Previously, I owned and executed content for Plaid, Unit, Twitter, eBay, and New Relic. I've also freelanced for Google, dbt Labs, Hummingbird, Collective, Snapdocs, and VMworld (VMware). In another life at a social media agency, I worked with Wella (Procter & Gamble), Carnegie Hall, HarperCollins, and BrandVia (HALO). My original writing has appeared in Inc., McSweeney's, and The Bold Italic. I was named a Best Writer by P.S. I Love You, a Medium.com publication. I was also a shortlist writer for Hippocampus Magazine and Black Warrior Review. I've produced sketch comedy with Magnet Theater and performed standup at The PIT's 10th Annual SOLOCOM Festival. My content specialities include social media management, email newsletters, informational articles, blog posts, case studies, customer stories, SEO articles, event copy, presentation copy, and scripts. View my portfolio at jennifer-lowe.com.

Michelle Verlin

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I’m a results-driven digital marketer with 20+ years of experience in education technology and workforce skills industries. I have a proven track record in marketing operations, demand generation, lead nurturing, email marketing automation, and cross-channel strategy. Additionally, I am adept at optimizing marketing performance through data insights and managing large-scale events. I have been recognized for detail-oriented project management and the ability to lead cross-functional teams toward achieving revenue goals. KEY ACHIEVEMENTS: - Developed and optimized lead nurturing campaigns that exceeded monthly MQL goals by 30% at Credly. - Managed up to 25 trade shows and events annually, increasing lead conversion by 15%. - Led the implementation of HubSpot and Salesforce integrations, improving MQL to SQO conversion rates. - Oversaw the production of 106 webinars, achieving an average attendance rate of 54.2%. - Grew a subscriber base by 25,000+ through targeted email marketing campaigns at Sparkroom. STRENGTHS AND EXPERTISE - Lead Nurturing - MQL Optimization - Email Marketing Automation (HubSpot, Pardot) - CRM (Salesforce) - SEO & Content Management (WordPress) - Event Planning & Coordination - Team Leadership - Webinar Production (GoToWebinar) - Marketing Operations & Project Management (Wrike, Asana)

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Support Engineer at Gluware, Inc.

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Curious to leverage digital outsourcing services in a flexible, customizable, and scaleable way? Want to know how to optimize your CX, Moderation, Community & Social Media Management Services in this ever-changing world? Contact me to start your journey today 📞 Call me + 213 556 0901 or ✉ Send me a message andrew.coon@modsquad.com 🔎 𝗔𝗕𝗢𝗨𝗧 𝗠𝗘 Grew up in Maui, HI surfing and playing golf. Currently, live in "Vegas Baby", my favorite food is sushi, steak, and burgers. Family + Friends + Laughing is what really matters in life 🙏. 🎓 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 & 𝗞𝗡𝗢𝗪𝗟𝗘𝗗𝗚𝗘 Since 2007, we’ve delivered a modern solution through our remote Mod network and global Operations Centers (70 countries + 50 languages) that sets us apart from dated, legacy providers. Global Digital Expert Providing Customizable CX Solutions For Customer Support, Moderation, Social & Community Services. Gold Globee® Sales and Customer Service Excellence Award in the 8th Annual 2021 Customer Sales and Service World Awards. Focus on: 🔹 CX, Moderation, Social & Community Management Services, and Helpdesk Consulting 🔹 Multitude of flexible, customizable, and scalable support options 🔹 Strategic advice & consultancy on how to implement a successful outsourced support program. 💰 𝗠𝗬 𝗩𝗜𝗦𝗜𝗢𝗡 𝗢𝗡 "Outsourcing" My vision is to drive customer transformation and success by passionately telling the ModSquad story. To be recognized as both a trusted advisor and industry expert by our customers and my colleagues. I aspire for flawless execution through my actions and with the help of others. 🔵 𝗢𝗨𝗥 𝗛𝗨𝗕 Imagine your customers supported and engaged by an outsourced team of brand fans known as “Mods.” Experienced professionals who are already your customers, the Mods have a passion for your brand that makes for more authentic and efficient customer interactions. has years of experience partnering with many of today’s most recognizable brands, including Roll20, the National Football League, A&E Television, Random House, Electronic Arts, and Vital Source, to name a few 🔴 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗠𝗘 ✉ andrew.coon@modsquad.com 📞 + 213 556 0901 www.ModSquad.com ✅ 𝗦𝗣𝗘𝗖𝗜𝗔𝗟𝗧𝗜𝗘𝗦 Global Digital Support - Remote Support - Social Support - Moderation - Customer Support - Hourly Support - Precise and Optimized - Social Strategy- CX Consultancy - Community Strategy

Matthew Gregory

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Automation Solutions Architect

Eduard Arakelyan

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Learning & Development

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Karolina Kutkowska

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I currently work as a Customer Support Representative at Bybit, providing customer service in both English and Polish. In this role, I assist clients with a variety of inquiries and technical issues, ensuring prompt and effective solutions to enhance customer satisfaction and retention. My background in customer support is complemented by a strong focus on compliance, stemming from my previous experience as a Compliance Specialist at Binance, one of the world’s leading cryptocurrency exchanges. There, I focused on monitoring transactions, reviewing documents, and ensuring compliance with AML and KYC regulations. Before joining Bybit, I served as a Customer Support Team Lead at ModSquad, where I led a team of agents supporting a music streaming project. I collaborated across departments to optimize processes and improve training, ensuring a seamless customer experience. With a strong foundation in customer service and compliance, I am tech-savvy, adaptable, and passionate about providing high-quality support in dynamic, fast-paced environments. I thrive in remote work settings and enjoy the flexibility to work from anywhere in Europe, currently living on a beautiful small island in the Saronic Gulf, Greece.

Carolina Baldasso

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