
With over a decade of experience leading GTM initiatives and scaling customer success teams across SaaS and AI-driven platforms, I bring the strategic leadership and cross-functional alignment this role demands. I'm comfortable owning revenue and growth targets and have consistently partnered with sales, product, and innovation teams to deliver value to both customers and the business. I thrive in fast-moving, complex environments, and my background in AI, healthcare, and insuretech uniquely positions me to identify market trends, drive differentiated product strategies, and serve as a trusted voice in executive and industry settings. Professional Qualifications and Experience • 13 Years of E-Commerce, Insurtech, Machine Learning, Analytics, SaaS Solutions • Early Stage Tech Start-Up • SaaS Platform Integration • Started Engagement/Implementation Teams • Hyper Growth, Scale, and Exits • Development Process Planning • Product and Project Management • Client Migration / Deployment • Client Onboarding Program Implementation • Implement KPI / Metrics Tracking • C-Suite/Executive Relationships • Client Relationship Management • Product Adoption Plans • P&L, Budgeting and Forecasting • Strategic Planning and Analysis • Process Optimization
zulily.com
contentanalyticsinc.com
bit.ly
Tampa, Florida, United States
SVP of Customer Success
WriteWise
• www.linkedin.com/company/writewiserx
• Full-time
Aug 2025 - Present
Vice President of Customer Success
Verikai
• www.linkedin.com/company/verikai
• Full-time
Sep 2020 - Aug 2025
Director, Customer Success (Achievements)
Content Analytics, Inc. (Now Syndigo)
• www.linkedin.com/company/content-analytics-inc-
Dec 2018 - Sep 2020
Miami/Fort Lauderdale Area
Director, Customer Success (Responsibilities)
Content Analytics, Inc. (Now Syndigo)
• www.linkedin.com/company/content-analytics-inc-
Dec 2018 - Sep 2020
Sr. Manager, Customer Success (Responsibilities)
Content Analytics, Inc. (Now Syndigo)
• www.linkedin.com/company/content-analytics-inc-
Jun 2016 - Dec 2018
San Francisco Bay Area