►Areas I Excel In I started my career in sales/business development/account management, consistently driving revenue and exceeding quotas. I seamlessly transitioned to focus more on customer success, where I have been able to unite all of my experience. I serve as a point person for top-tier clients, cultivating strategic partnerships and effectively managing the customer journey. My ability to oversee client technical product/solution/platform implementations from post-sales and support through onboarding and delivery across innovative SaaS-based software is unparalleled. I conduct client delivery training to educate on system capabilities and processes to ensure successful adoption and maximum ROI. I am passionate about uncovering needs and recommending products/services/solutions for mutually beneficial impact. ►What Drives Me I am committed to building customer retention and loyalty, conveying value to provide exceptional experiences. My intuitive mindset and exceptional problem-solving skills allow me to excel at troubleshooting and rapidly resolving issues. I am an articulate communicator who rapidly builds rapport with clients and cross-functional teams to achieve business objectives. I utilized my proven experience turning around dissatisfied customers into long-term, profitable partners. I consistently demonstrate adaptability and tenacity by rapidly learning new technology solutions to contribute immediate impact within a new organization. I seek opportunities to improve processes for streamlined efficiency across organization and to improve the customer experience. ►Some of My Proudest Accomplishments ✶Turned around account relationship by rebuilding trust with a challenged client. Nurtured a renewed partnership, the client expanded platform integration from one original location to six additional locations as a result. ✶Drove superlative customer experiences managing 200+ accounts, resulting in $2M in annual revenue and increased client retention.