Executive Summary: - Adept at aligning technology strategies with business objectives to deliver exceptional results in product development, quality improvement, and cost optimization - Proven track record of leading cross-functional teams, managing complex projects, and delivering cutting-edge solutions - Well versed in understanding and supporting organization from business development, engineering, product management, and financial perspectives - Leverage in-depth knowledge of emerging technologies, industry trends, and best practices in engineering and product development Areas of Expertise: - AI/Generative AI - Cloud Computing - Product Design and Development - Strategic Planning & Execution - Complex Problem Solving - Operational Excellence Selected Career Achievements: - Global reach for all care and customer experience operations, while being visible to teams enabling trust, confidence, and world-class performance. Responsible for setting priorities and budgets in excess of $200M and ensuring business operations - Leverages digital technology (Generative AI and LLM) to improve service delivery, drive productivity, and optimize customer experience - Highly skilled at utilizing data and analytic insights to guide decisions that enabled current organization to place within top-three banks with Forrester and J.D. Power and exceed all customer experience metrics