Company Info for redcats.com | IcebreakerMembers
eSolutions professional with a true passion for design and online (eCommerce, eLearning, Social Networking, Information, and Content Management) solutions, which include web and mobile platforms. Always looking to add a human touch and compassion to the technical process and user experience. In-depth knowledge of email marketing, analytics, and cross-platform development. Adept in managing resources both locally and offshore.
Striving for excellence through impactful collaboration and empowering leadership
- eSolutions professional with over ten years of experience in the design and implementation of web (eCommerce, eLearning, Social Networking, Information, and Content Management) solutions
- Software and technology specialist with over ten years of experience helping businesses and individuals achieve performance and process efficiencies through innovative technology enhancements
- Expertise in managing the information architecture (IA) of eSolution platforms and the migration of existing content to new infrastructure
- Extensive experience managing the full lifecycle of eSolutions for both Desktop and mobile platforms, cultivating third-party vendor relationships, and identifying appropriate project resources and levers
- Comprehensive experience in synthesizing and communicating complex concepts into easily-understood information for end-users
- Seasoned project manager experienced in the complete lifecycle management of web initiatives, risk analysis, and resource allocation (budget, timeline, and FTE)
- Successful track record of implementing Search Engine Optimization/Marketing (SEO/SEM) strategies and Web Analytics (Omniture/Google Analytics) to monitor and track site performance to assist in identifying future initiatives
- Proven ability to assist key stakeholders with defining and documenting the scope of initiatives based on business strategy/requirements 
Executive Summary:
- Adept at aligning technology strategies with business objectives to deliver exceptional results in product development, quality improvement, and cost optimization
- Proven track record of leading cross-functional teams, managing complex projects, and delivering cutting-edge solutions
- Well versed in understanding and supporting organization from business development, engineering, product management, and financial perspectives
- Leverage in-depth knowledge of emerging technologies, industry trends, and best practices in engineering and product development
Areas of Expertise:
- AI/Generative AI
- Cloud Computing
- Product Design and Development
- Strategic Planning & Execution
- Complex Problem Solving
- Operational Excellence
Selected Career Achievements:
- Global reach for all care and customer experience operations, while being visible to teams enabling trust, confidence, and world-class performance. Responsible for setting priorities and budgets in excess of $200M and ensuring business operations
- Leverages digital technology (Generative AI and LLM) to improve service delivery, drive productivity, and optimize customer experience
- Highly skilled at utilizing data and analytic insights to guide decisions that enabled current organization to place within top-three banks with Forrester and J.D. Power and exceed all customer experience metrics 
