🌟 Welcome to my LinkedIn Profile! 🌟 I am a Project Manager in the crypto industry, overseeing the European entity to enhance customer satisfaction. With a background as a Localization Project Manager, I bring expertise in bridging linguistic and cultural gaps, ensuring content resonates across diverse audiences. 🏆 Key Achievements: 👥 Agile Leadership: Experienced in managing cross-functional initiatives, fostering collaboration, and applying agile methodologies to enhance efficiency and project outcomes. 🚀 CX Project Implementation: Led support readiness projects to improve service quality and reduce customer pain points, enabling smoother operations across teams. 🌍 Cross-Functional Partnership: Collaborate with departments across regions, aligning efforts to resolve customer challenges, improve workflows, and drive CX improvements. 🗣️ Localization Expertise: Managed localization initiatives to ensure impactful, culturally resonant content across legal and marketing domains, enhancing communication and engagement. With a dedication to customer-focused solutions, I thrive in dynamic environments, combining my CX and localization experience to drive meaningful change.