Plan, schedule and prioritize each day’s activities to include identifying scheduled meetings, identifying clients by time zone to schedule appropriate calling times, managing the backlog by identifying call backs and reviewing files for follow up • Organize work tools to include reviewing reference sheets, scripts, industry jargon, websites and other related materials. • Prepare for each call to include reviewing the past call history, notes and key information on the company record or about the industry and reviewing the script to identify what information still needs to be gathered or for use as a recap summary . • Place calls to companies in the queue, qualifying the call and working towards attainment of campaign objectives. • Manage the data to include identifying contacts, entering information in Intelesight, recording leads generated, navigating Intelesight, scripting and adding contacts. • Share and seek knowledge by mentoring, coaching and guiding fellow MSRs in the successful attainment of campaign objectives. • Manage monthly, weekly and daily revenue expectations through knowledge and navigation of excel A project manager, people manager with years of experience in the IT industry. I have strong leadership skills and extensive experience in project managing field repairs across all European countries, logistics, budgetary controls, and parts management. Also experienced in costs savings, audits, and negotiation and administration skills. I am an excellent communicator both orally and written, I am confident in dealing face to face or by phone with clients, partner organizations and staff at all levels. I was responsible for managing a multimillion dollar budget at a European level. I worked with Business Partners, Third Party Servicers and IBM Service to mitigate field quality issues, reduce warranty costs and increase customer satisfaction.