
ITIL certified Major Incident, Problem, Change and Knowledge Management Professional.
I believe my training, experience, and proven ability as a Problem/Change/Incident/Knowledge Manager with an IT Service Desk analyst background in the Health Care and Financial fields will allow me to significantly contribute to any company's success. I have acquired valuable experience in all facets of troubleshooting, and maintenance for various desktop operations and software. I as well, possess a unique talent for delivering highly complex technical information using my experience in managing policies and procedures. Furthermore, I am an IT professional who has excellent people and problem-solving skills and can easily provide optimum support to operations.
fisglobal.com
davita.com
insightglobal.com
dnb.com
questdiagnostics.com
Greater Philadelphia
Major Incident Problem Manager
Insight Global
• www.linkedin.com/company/insight-global
• Full-time
Mar 2021 - Apr 2024
Technical Operations Analyst / Incident Management
FIS
• www.linkedin.com/company/fis
• Full-time
Aug 2017 - Oct 2020
Collegeville, PA
Support Analyst Level 1
Davita
• www.linkedin.com/company/davita
• Full-time
Jan 2017 - Aug 2017
Malvern, PA
Incident Problem Manager
Quest Diagnostics - Wipro, LTD
Jun 2014 - Mar 2016
West Norriton, PA
Incident Problem Manager
Quest Diagnostics
• www.linkedin.com/company/quest-diagnostics
Jul 2012 - Nov 2013
West Norriton, PA
Sr. Help Desk Analyst
Quest Diagnostics
• www.linkedin.com/company/quest-diagnostics
Apr 2006 - Oct 2010
West Norriton, PA
Accounts Receivable Representative
NCO Financials
Jul 2004 - Dec 2005
Horsham, PA
Team Lead - Help Desk
AJILON - Agere Systems
Mar 2000 - May 2003
Support Analyst Level 1 Help Desk
Ajilon - Agere Systems
Nov 1999 - Feb 2000