ITIL certified Major Incident, Problem, Change and Knowledge Management Professional.

I believe my training, experience, and proven ability as a Problem/Change/Incident/Knowledge Manager with an IT Service Desk analyst background in the Health Care and Financial fields will allow me to significantly contribute to any company's success. I have acquired valuable experience in all facets of troubleshooting, and maintenance for various desktop operations and software. I as well, possess a unique talent for delivering highly complex technical information using my experience in managing policies and procedures. Furthermore, I am an IT professional who has excellent people and problem-solving skills and can easily provide optimum support to operations.