Zendesk: The Complete Customer Service Solution | Icebreaker

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Zendesk: The Complete Customer Service Solution | Icebreaker

Zendesk: The Complete Customer Service Solution

Zendesk: The Complete Customer Service Solution

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.

440 members

Contact info

Link

zdsk.co

Members

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Roberto C. Santana

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I’m an experienced product leader with over a decade leading the development and commercialization of AI/ML platforms and products at both venture-backed startups (Coursera, Zendesk) and global technology leaders (Google). Currently, I am a Product Lead for Google’s flagship Vertex AI Search, and Vertex AI Search Platform. We help customers build and deploy GenAI applications at scale. Use cases include similarity search (vector search), recommendations, retrieval augmented generation (RAG), enterprise agents, and chatbot grounding on Google search results or private data repositories. Key Highlights: AI/ML Leadership: Pioneered state of the art speech-to-text and text-to-speech APIs for the healthcare sector, and led vertical search and recommendation solutions for retail/e-commerce and education. End-to-End Product Ownership: Oversaw the launch of more than 30 AI-driven products and 250+ releases, leveraging a structured, systems-thinking approach rooted in my early engineering background. Scale & Impact: Guided teams from early-stage startups through global enterprises with billions in revenue, orchestrating partner ecosystems that include co-developers, OEMs, lighthouse customers, and resellers. Team Building: Built and led cross-functional teams—engineers, data scientists, designers, marketers, and more—ensuring alignment of incentives, on-time delivery, and a shared vision for market-leading products. As a product leader, I combine deep technical expertise in AI/ML with a proven track record of creating tangible business outcomes. I’m passionate about collaborating across functions, navigating complex regulatory landscapes, and developing responsible AI solutions that deliver high-impact results. I welcome new opportunities to drive innovation, lead talented teams, and transform bold visions into industry-shaping products.

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Senior Security Engineer | eCPPTv2 | eWPTX | PACSP

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---Strategic leader focused on efficiency and growth--- Director, Channel Partners - building the GTM partner ecosystem from scratch at Ironclad. Partner Agreement, Partner Program, internal tooling and process building, partner recruitment, management, scaling. Director/Manager/interim RVP - Leading a team of PSEs to deliver on AMER partner sales at Zendesk. Strategic examination of processes and workflows to remove hurdles and gain efficiency. Guiding PSEs toward growing existing partners, finding net new partners to onboard and enable, sourcing partner pipeline. Partner Sales Executive - Onboarding, enabling, upleveling channel partners Channel Sales Manager / Channel Sales Development - CX and CRM software channel relationship building for driven, mutual growth. Project Manager - Time and Attendance implementations, strategy and process building. Channel Development Manager selling Time and Attendance solutions while providing extraordinary customer satisfaction. Delivered process overhaul reducing implementation timelines by 78%(avg) while increasing customer satisfaction. Sponsorships and financial officer of the Wisconsin Rugby Club, a non-profit sporting club organization in Madison WI. Specialties: Beneficial customer interactions Performance Awards: Executive Club 2020 Top Regional PSE 2020 Executive Club 2014 Executive Club 2013 Executive Club 2011 2022 WRC Club Man of the Year 2019 WRC Club Back of the Year 2015 WRC Club MVP

Richard Boardman

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I run product Accessibility at Zendesk. I am a people and program leader, dedicated to developing high quality, inclusive technology. I have 10+ years experience in people and program leadership at Google, Salesforce and Zendesk, where I’ve led world-class teams and programs in Product Accessibility, UX Research and Engineering. I’ve also worn IC hats in all 3 roles, advised a large number of startups, and received a PhD in Human-Computer Interaction along the way. I enjoy bringing my cross-functional experience and a pragmatic approach to new challenges, in order to drive success and strategic decisions within complex practical constraints. I have a proven track record of doing this in many areas of technology ranging from consumer applications through to B2B and B2C enterprise tools, across both mobile and web. My management philosophy is one of “servant leadership” to help my teams do the best work of their careers, and then grow beyond that. I strive to wear a learning hat at all times so I can improve as a leader and develop new skills.

Adam Raphael Cress

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Strategic GTM Leader & Golf Enthusiast

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Product Manager, ex-founder, ex-Tesla

Michel Pigassou

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Chief Brand Officer at SNOW

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With 15+ years of combined experience in Job Advertising & 360 Recruitment Consultancy across different industries, at Talentica we are committed to offering first-in-class hiring services to make your hires easy so you can focus on what really matters: the success of your business. We apply the principles of Executive Hiring to all searches, from Entry Levels to Senior Leadership. At Talentica we believe in quality of service and respectful collaborations with our clients and every candidate we get in touch with. We are the extension of your brand. Our approach is designed to take care of your recurring hiring needs as well as once-off Senior Leadership roles with our expert guidance, transparency and trust.

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