Company Info for steljes.com | Icebreakersteljes.com
Forsale Lander
Members
Results-oriented Customer Complaints Advisor with a proven track record of resolving issues in alignment with internal standards and external regulations.
Currently excelling in a role at Utility Warehouse, ensuring fair and clear communication of decisions to customers. Known for supporting overall complaints handling performance and providing cross-functional assistance.
Prior experience at Kraken Digital Asset Exchange and Eon Energy demonstrates a strong commitment to client care, adeptly processing feedback and contributing to the resolution of complex issues.
Key Achievements:
Enhanced subject knowledge through proactive professional development, including AML training and deepening expertise in cryptocurrency and products.
Complaints Resolution Manager at Eon Energy (2018–2022), recognized for:
Proactively addressing and resolving customer complaints, achieving timely resolutions.
Building key working relationships to ensure positive outcomes for customers.
Adhering to regulations, best practices, and GDPR requirements.
Developing and maintaining technical and business knowledge for efficient complaint handling.
Customer Service Advisor (Eon Energy, 2006–2018):
Extensive experience in a call-center environment, providing tailored energy solutions.
Proven ability to analyze and resolve complex billing disputes and customer concerns.
Consistent adherence to company policies, regulations, and compliance standards.
Demonstrated effectiveness in training and mentoring new staff.
With a history of successful complaint resolution, customer service excellence, and a commitment to ongoing professional development, I bring valuable expertise to any customer-centric role. 
