Company Info for pathable.com | IcebreakerMembers
Hi there! I am an accomplished professional in the realms of Event Management and Customer Success, boasting a rich history of 7+ years of immersive experience in crafting seamless and unforgettable events from their conceptualization to flawless execution. Throughout my journey in the dynamic worlds, I have consistently demonstrated a commitment to excellence, wielded a strategic mindset, and fueled a passionate drive for transforming creative visions into immersive experiences that seamlessly align with organizational goals.
At the heart of my professional identity lies a robust foundation built on cross-functional leadership, process improvement, client relations, marketing, strategic planning, and budget control. These competencies not only serve as pillars guiding me through the complexities of event governance but also empower me to surpass expectations and consistently deliver exceptional results.
My distinct drive, unwavering determination, and strong work ethic set me apart in the field. The joy I derive from my work is evident in the palpable enthusiasm that permeates the events I curate and manage. Be it a corporate conference, a chic gathering, or a high-profile meeting, I approach each project with meticulous attention to detail and an innate sense of organization.
On the academic front, my journey commenced at the esteemed Fashion Institute of Technology. There, I earned an Associate of Arts in Fashion Merchandising Management and further honed my skills with a Bachelor of Science in Advertising and Marketing Communications. This academic background, coupled with my hands-on experiences, has endowed me with a unique blend of creativity and strategic thinking, proving invaluable in the ever-evolving landscape of event and customer success management.
My professional journey includes collaboration with top organizations such as Pathable, Inc., Prismm, and Maritz Global Events. Over the years, I've honed my skills in event management, encompassing logistics, sales, coordination, and stakeholder communications. In the realm of customer success, I excel in client onboarding, agile client experience, and business development.
I extend a warm invitation to connect with me at itslaurenchanel@gmail.com. Let's explore how my multifaceted skills and extensive expertise can contribute to your organization's success.
Core Competencies Include:
- Event Management
- Project Management
- End-to-End Customer Success Management 
James is a proven leader in building, coaching, leading, & optimizing sales teams to deliver smart & repeatable revenue growth specializing in Internet, Software, SaaS, Data, Telecom, Online Learning, & Web-delivered services.
James designs programs & builds teams that bridge the forces between market opportunity & company need. He recognizes, recruits, & develops talent specific to the needs of the organization. James' teams are consistently effective because he instills a culture of value, dependability, accountability, structure, meaning, & impact.
Qualifications:
• Robust experience selling & leading sales teams within Enterprise, Mid-Market, SMB, B2B, B2C, Consumer, Retail, Residential, Commercial, Franchise, & Education
• Working for small startups to emerging mid-sized organizations, from seed funding, through multiple acquisitions, to post IPO.
• Experienced utilizing & empowering teams to use: Salesforce, Marketo, Eloqua, Zendesk, Talkdesk, Ring Central, Zoho, Tableau, Pentaho, Looker, Ally.io, Perdoo, Microsoft Suite, Google Suite, Slack, Jobvite, HRWize, Talkdesk, Payscale, Payfactors, Docusign, Adobe Suite, Quantive, ChatGPT, Gemini, Greenhouse, Spotio.
Specialties:
• Driving Revenue Traction, Execution, & Acceleration
• Coaching & Leading Sales Managers, multiple teams- large & small
• Recruiting, Hiring, Developing, & Managing Remote Sales Teams
• Sales Team Motivation, Leadership, & Trust
• Sales Team Modeling, Creation, & Transformation
• Territory Planning & Management
• Strategic Planning & Corporate Sales Strategy Development
• Clear & Concise Collaboration & Communication with all Departments
• Designing & Executing on Objectives & Key Results (OKRs)
• Strategic Partnership Development & Direction
• Sales Process & Pipeline Optimization
• Sales Role Specialization
• Sales Target Verticalization
• Needs Assessment, Precise Qualification, Presentations, & Negotiations
• Demand Generation, Lead Generation, & Demand Fulfillment
• Transactional Selling, Solution Selling, Value Selling, Consultative Selling
• Leading & Training teams of Inside Sales, Account Representatives, Account Executives, Account Managers, BDRs, SDRs, & MDRs
• CRM / SFA evaluation, preparation, & launch
• Leveraging AI tools to make teams more efficient, faster, & informed 
