Company Info for maxis.com | IcebreakerMembers
Distinguished Technology Leader | 25+ Years of Global IT & Communications Expertise
I'm a results-oriented technology leader with a 25+ year track record of driving innovation and success in the IT and communications industry. With expertise in product development, engineering, delivery, solutioning, and consulting, I deliver end-to-end solutions. Known for customer advocacy, building products and leading complex tech transformations.
My experience includes: Software engineering leadership, Product management, Technical sales leadership, AI, IoT product/platform development, global team leadership, SaaS/PaaS scaling, offshore team building, wholesale business transformation, network & OSS transformation, and OSS/BSS delivery.
Passionate about fostering innovation and delivering business value. A global citizen with extensive international experience. 
I want to leverage my extensive expertise in complaint management, quality assurance analysis, and team leadership. With an MBA and digital marketing certification, coupled with a solid understanding of business operations and strategies, I am enthusiastic about contributing my skills to drive customer satisfaction and operational excellence within your esteemed organization.
Throughout my career, I have excelled in analyzing data to pinpoint areas for improvement and implementing effective solutions that significantly elevate both customer satisfaction and overall business performance. In my previous role, I led a team of 7 Quality Assurance professionals and supervised an 80-agent contact center with 4 team leaders. I diligently ensured that our operations aligned with Key Performance Indicators (KPIs), including Customer Satisfaction (CSAT), First-Call Resolution (FCR), and Attendance, thereby fostering a culture of excellence and achievement.
Regrettably, the challenging business landscape induced by the COVID-19 pandemic led to a decline in sales performance at Centauri Services & Technology, culminating in a company-wide workforce reduction where I was regrettably retrenched. I want to emphasize that this decision was necessitated by external circumstances and not reflective of my dedication or contributions. This experience has fortified 
Experienced Fraud Prevention Specialist with a demonstrated history of working in the internet industry. Skilled in Risk Management, Team Management, Banking, Team Leadership, and Customer Service. Strong finance professional with a Bachelor of Arts - BA focused in Commercial Photography from Limkokwing University of Creative Technology.
Experienced Compliance Officer with 17 years in finance, banking, and customer service. Proven expertise in regulatory compliance, risk mitigation, and resolving complex customer issues. Strong leadership abilities, with a focus on mentoring teams and fostering a positive work environment. Excellent communication, negotiation, and critical thinking skills, excelling in high-pressure situations. Finance professional with a Master in Business Administration, focused in marketing from UNITAR International University. Committed to achieving organizational objectives through effective time management, proactive problem-solving, and collaborative teamwork. 
