Default | IcebreakerMembers
Experienced engineering leader in Financial Services, Risk, Payments, Trust and Safety, and ML Infrastructure, with 8+ years of experience managing teams of various sizes, including engineers, tech leads, and engineering managers. Proven track record of building well-tested data and ML infrastructure, products, and investigative tools for managing fraud and credit risk, while enabling fast business growth. 
Over the last 20+ years, Mark has managed multi-million dollar programs where he developed business plans, led global teams, managed deliverables, and client expectations. Mark started his career with IBM within the Global Services Group with the responsibilities of a Management Consultant. During this time he excelled at transforming companies to make them more efficient and effective. Mark built strong relationship that has been proven to last. His relationships led to Mark being recognized by one of France's largest energy management companies. He excelled at reducing costs and maximizing value for the company and its customers. Mark was quickly promoted to lead the Global Sales Process Organization where he spearheaded a Sales CRM consolidation program. After 8 years Mark delivered a common sales experience across over 20,000 sales reps worldwide, all leveraging common tools to maximize the customer experience. During this time, Mark and his global team were the single point of contact for all sales processes across all businesses and countries ($28 Billion in Revenue).
For the last 7+ years, Mark works for Salesforce where his talents help Customers maximize value in the entire Salesforce.com ecosystem. As a Customer Success Director, Mark works with highly valued customers with a focus on teaching, learning, and advancing topics that will help establish a competitive advantage. Mark believes that..." today sales organizations need to move from the "art of selling to the science of selling". A journey that is required to be competitive and avoid being commoditized.
Mark's Salesforce journey has taken him from a Director of Customer Success leading top accounts to a Portfolio Leader of Success Managers responsible for 150 Million in annual revenue, promoted to Director of Territory Success focused on scaling customer success, and today as a Customer Success Cloud leader. Mark currently is the global leader for Customer Success responsible for Service, Experience and Platform Clouds, leading a large group (80+) of Leaders and Success resources delivering Success at scale.
Specialties: Extensive knowledge of Sales related processes, Sales, Service, Marketing, Experience/Community, Opportunity Management, Quote Management, Account Management, Account Planning, Cadence Management, Forecast Management, Order Management, Contract/Agreement Management, Asset/Install base Management, Call Center Management, Field Service Management, and Customer Success. 
Experienced and results-driven Talent Acquisition Leader with a demonstrated history of successfully building and managing high-performing global recruitment teams across NAM, LATAM, EMEA, and APAC regions (3-15 direct reports). Recognized for developing and executing comprehensive strategies in employment branding, strategic sourcing, process optimization, and global hiring scalability. Adept at leveraging innovative social media and networking techniques to attract top-tier talent across diverse industries and organizational levels, including critical roles within global early-stage and startup environments. Professional Resume Writer and Job Search Strategist, owner/operator of leading National Resume Writing business for 15 years. A U.S. Marine Corps veteran (1989–2001) and SAG-AFTRA Member (2021-Present), bringing discipline, creativity, and leadership to every professional endeavor.
Specialties: Strategic Recruiting • Headcount Planning • Candidate Pipeline Effectiveness • Top Grading Interview Process • Behavioral Interview Process • Strategy/Creative Sourcing • Advanced Cold Calling • Market Research • Salary Negotiations • Job Description Development • Organizational Change Management • Passive Candidate Networking Techniques • Hiring Manager Business Partnering/Coaching • Resume Analysis/Revamping • People Management • HR Process Improvement • Workforce Planning/Talent Development • Remote Hiring Strategy/Effectiveness • Global Talent Acquisition Team Rebuild/Alignment • Hiring Manager Training • Employer Value Preposition Revision/Alignment • College Recruitment Program Management • Talent Acquisition Data Analytics/Dashboards • Internal Mobility Planning • Recruitment Feasibility ResearchPassionate 
