Company Info for aerohive.com | IcebreakerMembers
Seasoned global channel leader with 25+ years experience in driving high impact, revenue generating partner programs. I have a proven track record of creating and executing strategies that significantly increase revenue through scalable channel ecosystems. My experience lies in taking a consultative data-driven approach to optimizing the most effective channel GTM approach.
Throughout my career, I have led regional and global teams to open new markets, improve channel performance and optimize go-to-market strategies in diverse regions including North and Latin America, Europe, Middle East and Asia Pacific. By aligning sales, marketing and operations I've successfully accelerated partner revenue contribution from 23% to 42% within 12 months by focusing on targeted partner development, innovative partner enablement and engagement strategies.
I am results oriented, focusing on driving revenue through data driven partner management and measurable KPIs. All stakeholders are aligned and motivated to exceed expectations. I am a developmental leader. Consistently find the best in my reports and develop diverse members into a cross functionally collaborative, action-driven team to deliver profitable, strategic and partner-leveraged growth. Proven ability to build and execute go-to-market (GTM) strategies in either a high-growth pre-IPO company requiring partner expansion or alternatively managing partner consolidation.
Skilled at leveraging a consulting-based approach to drive business transformation programmatically focusing on managing company costs and reducing partner friction while increasing partner and vendor profitability.
Recognized by CRN for channel performance across partnerships, programs and leadership.
*CRN Channel Chief 2025
*CRN Inclusive Leader 2024
*CRN 5 Star Partner Program 2024
*CRN WOTC 2025, 2024, 2023, 2021, 2019, 2018 
Customer Success only happens when clients goals are met. That is what I do!
Key skills obtained over my Customer Success Career...
* Customer Relationship Management: A knack for building and nurturing strong relationships with clients to ensure their satisfaction and success.
* Communication Skills: Excellent verbal and written communication skills for interacting with clients and internal teams.
* Technical Aptitude: A tech-savvy knowledge base that can understand and explain product features and enhancements to clients.
* Problem-Solving: Strong ability to identify and resolve customer issues.
* Project Management: Managed client onboarding, implementations, and technical solution deliveries.
* Account Management: Managing multiple client accounts simultaneously, tracking their progress, and ensuring their needs are met.
* Strategic Thinking: Seasoned at developing strategies to drive client adoption, value realization, and expansion opportunities.
* Client Advocacy: Serving as the voice of the customer internally and externally, advocating for their needs and concerns.
* Retention Strategies: Developed plans to ensure customer retention while identifying at-risk accounts, and taking corrective actions.
* Industry Knowledge: Understanding of the specific industries, such as digital marketing, SaaS, construction, and legal, to better assist clients.
* Technical Implementations: Experience with leading technical implementations and managing relationships with technical clients.
* Adoption and Training: Educating clients on product features, enhancements, and best practices to increase adoption.
* Data Analysis: Using data to measure success, identify trends, and provide insights for improving customer experiences.
* Strategic Account Planning: Developed and executed strategic plans for key accounts, including QBRs and thought leadership.
* Metrics and KPIs: Established and tracked customer success metrics, performance indicators, and revenue goals.
* Industry Expertise: Possess a deep understanding of the industries in which the customers operate and the challenges they face.
* Cross-Functional Collaboration: Collaborated with internal teams such as Sales, Service, Product, and Technical Support to address customer needs and challenges.
* Learning and Development Knowledge: Familiarity with learning and development strategies, especially in the performance management and e-learning space. 
