Highly skilled and customer oriented professional with strong background in face-to-face and online customer support and quality assurance. Proficient in financial advisory, cryptocurrency, software support and healthcare support who is showcasing a genuine passion for delivering exceptional customer service and ensuring complex issue resolutions. Adept at conducting root-cause analysis, recommending insights to improve overall quality performance and positively impacting KPIs. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Has vast knowledge of web applications, cryptocurrency, financial advisory and software. An adept communicator who is able to tailor interactions to diverse audiences while excelling in multitasking, organization and prioritization.