
Innovative and performance focused Project and Program Manager with 14+ years of experience working for a Fortune 500 company. Career highlighted by fast-track promotion through a series of increasingly responsible leadership positions based on increasing performance, productivity, customer focus, and operating expense. Considerable experience directing customer service, sales, quality, training and vendor operations in a contact center environment supporting e-commerce. Multi-channel responsibility for voice, chat, email and social community interactions. Leadership position in Enterprise, Public Sector and Consumer segments. Sponsorship and leadership responsibilities for cross organizational projects with a history of delivering on time, within budget, and to scope. Core Competency: - Strategic Planning - Change management - Call Routing Strategy - Staffing Optimizations- Cost Containment - Vendor Management - Customer Experience- Project Management- Quality Assurance Career Highlights -As a business analyst developed an inventory management system giving reps access to daily inventory levels to improve selling of on hand items. -Project managed the design and implementation of a custom CRM tool for HP SMB business. Also familiar with CRM tools Salesforce and Siebel. -Managed remote teams in the US, Canada, Mexico, Argentina and the Philippines. -Customer Service and Sales team consistently achieved operational goals in FY13 and through FY14.
accruent.com
hpe.com
ivanti.com
Colorado Springs, Colorado, United States
Director
Accruent
• www.linkedin.com/company/accruent
• Full-time
May 2021 - Present
Senior Renewals Manager
Accruent
• www.linkedin.com/company/accruent
• Full-time
May 2021 - Nov 2021
Senior Technical Support Sales Manager - Global Renewals
Ivanti
• www.linkedin.com/company/ivanti
Dec 2015 - May 2021
Colorado Springs, Colorado
Home and Home Office Program Manager
Hewlett-Packard
• www.linkedin.com/company/hewlett-packard-enterprise
Dec 2013 - Apr 2015
Business Account Manager
Hewlett-Packard
• www.linkedin.com/company/hewlett-packard-enterprise
Jan 2011 - Dec 2013
Sales Compensation Operations Manager
Hewlett-Packard
• www.linkedin.com/company/hewlett-packard-enterprise
Jan 2006 - Jan 2011