
Senior Director, Agentic AI Experience Architecture | Ex-Google
UX Leader | Emerging Tech | Human-Centric AI I design for the future, crafting experiences that harness the transformative power of emerging UX to reshape how we live, work, and connect. As a pioneer in generative AI, conversation design, and human-centered AI, I blend storytelling and strategy to create intuitive, life-enhancing interactions across platforms and touchpoints. My jam: aligning cutting-edge technology with deep empathy, ensuring every solution prioritizes the needs, values, and humanity of its users. I thrive at the intersection of disciplines, partnering with research, engineering, product, design, and marketing to build experiences that are not just useful, but unforgettable. Specialties: • Shaping the next wave of UX through Generative AI & Machine Learning • Pioneering Conversation Design & Storytelling • Designing Human-Centered AI with Empathy & Inclusion • Service Design, AR, Messaging, & Chat UI Innovation • Accessibility & Assistive UX for All • Brand Strategy, Editorial Strategy, & Global Localization I believe the most powerful innovations start with a human story. My mission is to push the boundaries of design to create experiences that don’t just meet today’s needs—they inspire tomorrow’s possibilities.
salesforce.com
surveymonkey.com
excelligence.com
goo.gle
San Diego, California, United States
Sr Director, UX Architect
Salesforce
• www.linkedin.com/company/salesforce
• Full-time
Sep 2023 - Present
United States
Head of Content Design & UX Writing
• www.linkedin.com/company/google
Nov 2013 - Sep 2023
San Francisco Bay Area
Senior Copywriter
The Men's Wearhouse, Inc.
May 2011 - Nov 2013
Fremont, CA
Freelance Copywriter & Content Strategist
Evan-Moor Educational Publishers
• www.linkedin.com/company/evan-moor-educational-publishers
Oct 2011 - Oct 2013
Freelance Copywriter & Content Strategist
Yvonne Gando
Oct 2005 - Sep 2013
Site Content Manager
SurveyMonkey
• www.linkedin.com/company/surveymonkey
Jul 2011 - Nov 2011
Palo Alto, CA
Marketing Communications Writer & Social Commerce Analyst
PowerReviews, Inc.
Aug 2009 - Oct 2010
University Instructor & Teaching Assistant
University of California, Davis
Sep 2004 - Aug 2006
Davis, CA