
10+ years working experiences in technical customer facing positions; specialized in driving the solution of highly escalated product issues. From initial problem review and investigation, as to mitigation options and continuing through to the production fix releases. Soft Skills Troubleshooting | Data Analysis | Communication | Multitasking | Flexibility Technical Skills SQL | Python | Linux | SSH | CDN | Cloud infrastructure | HTTP Sniffers | Sigma | Tableau | Shell Scripting
okta.com
dynatrace.com
tibco.com
moodys.com
bmc.com
Wakefield, Massachusetts, United States
Mission Critical Developer Support Engineer
Okta
• www.linkedin.com/company/okta-inc-
• Full-time
Aug 2022 - Present
Escalations Manager
Numerated
• www.linkedin.com/company/numerated
• Full-time
Nov 2021 - Aug 2022
Boston, Massachusetts, United States
Sr Technical Support Engineer
Numerated
• www.linkedin.com/company/numerated
• Full-time
Oct 2020 - Nov 2021
Boston, Massachusetts, United States
Professional Services Consultant
Dynatrace
• www.linkedin.com/company/dynatrace
• Full-time
Aug 2015 - Oct 2020
Waltham, Massachusetts
Customer Technical Support Team Lead
Compuware
• www.linkedin.com/company/compuware
May 2011 - Aug 2015
beijing
QA Engineer in
TIBCO
• www.linkedin.com/company/tibco
• Full-time
Jul 2009 - Sep 2011
Beijing, China