With a solid background in customer support and technical problem-solving, I am currently enhancing the guest experience as a Backoffice Assistant at Iberostar Group. My core competencies lie in my ability to act as a crucial liaison between clients and providers, ensuring seamless communication and reservation accuracy. My mission aligns with Iberostar's dedication to excellence in hospitality, and I am committed to leveraging my multilingual abilities and diverse perspectives to advance our team's vision. My recent role at Netflix as a Backoffice Customer Service Specialist honed my skills in technical troubleshooting, account verification, payment error resolution, and providing exceptional customer support using various specialized tools. This experience has equipped me with the expertise to handle pre-arrival incidents and optimize operational precision, ensuring guests' satisfaction even before they step into our properties.