Results-driven Operations Lead with over 7 years of experience in Quality and Operations, specializing in the cryptocurrency, fintech, and digital industries. Currently leading KYC/KYB compliance at OKX, a global crypto exchange. Expertise in managing operational excellence across customer service, compliance, and product teams while driving strategic improvements and ensuring adherence to regulatory standards. Proven ability to streamline processes, optimize customer verification workflows, and enhance KYC channels under tight deadlines. I hold an IASSC® Certified Lean Practitioner™ certification, a Lean Six Sigma Yellow Belt, and a GROW Coaching certification. My core strengths lie in strategic leadership, change management, and building strong client relationships, with a focus on delivering exceptional results in the cryptocurrency and blockchain space. I have consistently achieved operational excellence and implemented innovative strategies to enhance customer experience and business performance. Additionally, I have been instrumental in shaping digital marketing strategies to increase brand awareness and customer engagement in the crypto industry. I hold an IASSC® Certified Lean Practitioner™ certification (March 2024), a Lean Six Sigma Yellow Belt, and a GROW Coaching certification. My core strengths lie in strategic leadership, change management, and building strong client relationships, with a focus on delivering exceptional results across both industries. I am passionate about driving operational excellence, improving customer experience, and achieving measurable business outcomes in fast-paced, evolving markets. By fostering a mentorship-driven leadership approach, I ensure my team adapts to monitoring requirements while encouraging open communication and proactive issue resolution.