Summary: * PMP and ITIL Expert Certifications. * Strong IT Service Management, Problem Management, Transition Management, Change Management, Finance Management, Supplier Management and Project Management skills. * Provide IT Service Management for customer relationship and integration services. Experience with EDI transactions, telephony, SAP, Oracle, and Salesforce. *Over ten years project management experience; including business, infrastructure and applications projects. * Over seven years experience of client relationship and operations management, specializing in repairing distressed client relationships. . * Extensive experience in turning around distressed projects, processes and operations. * Excellent communication and organizational skills. * Excellent management, team building and, client service skills.