With over a decade of expertise in IT management and enterprise software, I support Corebridge Financial's mission by leading the Incident Management practice with a focus on service availability and operational excellence. Passionate about fostering collaboration, I strive to deliver solutions that align with organizational goals while driving innovation and stability across enterprise systems. By cultivating a culture of proactive problem-solving, I help teams navigate challenges and enhance performance. At Corebridge Financial, I lead efforts to streamline incident management processes, ensuring seamless collaboration with IT and business leaders. My contributions include defining SLAs and OLAs, developing comprehensive process documentation, and driving high-quality incident response services. My commitment to proactive problem detection and remediation enables teams to maintain system availability and deliver exceptional service enterprise-wide.