A highly motivated Customer Success Manager with 20+ years of experience, I thrive on cultivating influential long term relationships at all levels. With my deep knowledge of the challenges and complexity of building software, I have built a proven track record of helping customers reach their desired outcomes and business objectives. I am committed to listening, learning and understanding to collaborate with clients and deliver the solution that fits. This has afforded me the role of trusted advisor with my customers, who are Fortune 100 executives in banking, insurance, and media. Together we've built engagements and solutions with strategic, long-term value. I've led Agile and Waterfall software projects, with hundreds of customers and millions of users. I bring in-depth knowledge of best-in-class program and project management practices as well as SDLC, software quality metrics, and Agile software development practices. Dedication to a customer's success is dependent on teamwork, leveraging colleagues' and partners' expertise in order to deliver results. I have been lucky enough to work with some of the best teams. Skills and Competencies include: • Customer Success Life Cycle Engagement • Customer and Partner On-Boarding • Cross-functional Team Collaboration • Project Planning, Execution, and Delivery • Scrum Master and Scaled Agile Practitioner • Resource and Personnel Management