With ten years of experience in business operations and project management, I am a passionate and driven professional who strives to deliver value and impact to Zynga, a leading social gaming company. I have an advanced diploma in project management and a certification as an IPM Scrum Master, which enable me to apply agile methodologies and best practices to plan, develop, and manage projects across various functions and departments. My mission is to improve the efficiency, effectiveness, and quality of Zynga's operations and services, while aligning with its vision, culture, and values. I enjoy working with diverse and talented teams, and I believe in fostering a collaborative and supportive environment where everyone can contribute, learn, and grow. As a Business Operations Manager at Zynga since 2016, I have been responsible for overseeing and executing strategic initiatives and projects that support the day-to-day operations and departmental functions. Some of my key achievements include assessing and optimising existing processes, procedures, and systems, identifying and implementing cost-saving measures, managing vendor relationships, and facilitating stakeholder communication and engagement. I have also leveraged my skills in office management, administration, and facilities management, which I gained from my previous role as an Office Manager at Zynga since 2015. In this role, I was in charge of budgeting, procurement, accounts payable, legal compliance, office policies, and maintenance for the site. I have demonstrated my ability to handle multiple tasks, prioritise deadlines, and solve problems in a fast-paced and dynamic environment.