Director of Information Technology | Enterprise Applications | AI Strategy | Cloud Infrastructure | Empowering Teams Through Technology

I've always believed that technology's true value isn't just in the systems we build, but in how seamlessly they empower people to do their best work. For over 15 years, my focus has been on demystifying complex technology and transforming it into a catalyst for operational excellence and innovation, whether for a global tech company or a leading academic institution. As a leader, I'm passionate about building high-performing teams and mentoring the next generation of tech professionals. I thrive on translating ambitious business goals into clear, actionable IT strategy and creating environments where everyone is empowered to drive change. Key Accomplishments: ✔ AI-Powered IT Automation: Drove the implementation of AI platforms like Moveworks to automate IT support, resolve employee issues instantly, and enhance productivity for over 5,000 employees. ✔ Cloud-First Strategy & Cost Savings: Architected and executed a cloud-first device management strategy that reduced annual hardware capital expenditures by over $250,000 and cut new employee onboarding time by 40%. ✔ ITSM Framework Implementation: Led the enterprise-wide implementation of ServiceNow, establishing the university's first formal ITSM framework and guiding a team of 11 direct reports to achieve ITIL certification. ✔ Pioneered Remote Access Technology: Implemented the university's first Virtual Desktop Infrastructure (VDI), enabling remote access to advanced software for continuing education students for the very first time. I'm always open to discussing technology leadership, the latest advancements in AI, and innovative IT strategy. Let's connect.