Principal Product Manager | Gen-AI, Conversational AI, and SaaS-CPaaS Innovator I am a Principal Product Manager at Twilio, driving innovation in subscription-based Generative AI and Conversational AI-powered SaaS-CPaaS platforms. I lead the growth of Twilio Flex, a voice and messaging platform, through product-led growth (PLG) strategies that deliver exceptional user experiences and measurable business outcomes. With deep expertise in Generative AI, Conversational AI, and SaaS contact center platforms, I specialize in building and scaling global products that redefine customer engagement. My approach combines strategic vision with hands-on execution, ensuring seamless delivery from roadmap to launch. What sets me apart is my technical fluency: I actively prototype and build using Python, React, Flask, and OpenAI APIs. This hands-on expertise across front-end, back-end, and API orchestration layers empowers me to collaborate deeply with engineering teams, fast-track innovation, and bring concepts to life. As an alumnus of NIT Calicut and IIM Lucknow—consistently ranked among the top in class—I bring a strong foundation in technology and business. My work reflects a commitment to excellence, innovation, and driving impact at scale. If you're interested in transforming ideas into game-changing products, let’s connect!