Thomas Blackwell

CX Capacity Planning Lead

Results oriented Customer Care and Operations Manager. Proven ability motivating team members to achieve optimum performance levels. Strong expertise in data management and reporting. Ability to build and maintain client and employee relationships. Proven process building capabilities in boutique style call center environment.

instacart.com

playcraftsystems.com

Grants Pass, Oregon, United States

Contact info

thomas-blackwell86

Experience

CX Capacity Planning Lead

Instacart

• www.linkedin.com/company/instacart

• Full-time

Nov 2023 - Present

Oregon, United States

Capacity Planning Analyst

Instacart

• www.linkedin.com/company/instacart

• Full-time

Jan 2022 - Apr 2024

Remote

Design Services Manager

Playcraft Systems

• www.linkedin.com/company/playcraft-systems

Jun 2019 - Jan 2022

Grants Pass, Oregon

Customer Service Manager

Playcraft Systems

• www.linkedin.com/company/playcraft-systems

Sep 2018 - Jun 2019

Grants Pass, Oregon

Program Manager

First Call Resolution, LLC

• www.linkedin.com/company/ttecagility

Nov 2013 - Jun 2018

Workforce Manager

First Call Resolution, LLC

Apr 2013 - Oct 2013

Grants Pass