As a CX-Operations Manager at Deel, I partner with the product and support teams to ensure smooth and compliant product releases, improve customer retention, and reduce support escalations. I am also a certified Scrum Master, skilled in cross-functional collaboration, operational planning, and strategy development for retention. I have leveraged my communication skills to create and implement training and enablement strategies for internal and external customer support partners, using AI-powered chatbot and knowledge base solutions. I am passionate about working in early stage and scaling start-ups, where I can contribute to the growth and success of the company and the customers. I am always looking for new ways to optimize and improve the customer experience, enablement, and operations processes, using data-driven insights and innovative tools. I am motivated by the challenge and the opportunity to learn and grow with the team and the organization.