AI Product Manager | Harvard & CAIC Certified | Fraud • Compliance • Payments | Product Strategy & Automation | ex-Deloitte | ex-Google | Canadian Citizen

AI Product Manager with 12+ years of experience across fintech, telecom, B2B SaaS, eCommerce and enterprise platforms—specializing in AI-driven fraud detection, compliance automation, ERP integrations, and CRM product strategy. Proven track record of leading high-impact AI and automation initiatives, reducing fraud losses, improving churn, and streamlining financial operations across 500K+ users. I've led cross-functional teams of 5–15+ across product, engineering, data science, compliance, and UX. Known for delivering business outcomes with a mix of structured discovery, model deployment, stakeholder alignment, and fast iteration. Skilled in Agile (Scrum, Kanban), roadmap delivery, data-driven experimentation (A/B testing, analytics), and AI model explainability using XGBoost, SHAP, and Salesforce Einstein. “I believe the most ‘boring’ problems often bring the biggest savings — and not every product challenge needs a jackhammer when a precision wrench will do.” ✨ Career Highlights • Delivered $8M+ in business impact across fraud, churn, and support automation using AI/ML • Launched an AI-powered fraud detection engine that cut disputes by 50%, reduced churn by 3%, and improved AHT by 20% • Rolled out ERP-driven automation across reconditioning, finance, and dispatch for 100K+ vehicles, improving logistics and loan payout timelines • Reduced operational losses by 65% through cost control workflows and analytics 🧠 Core Skills AI Product Strategy · Product Discovery & Delivery · Risk Scoring · Fraud Detection · Churn Analytics · ERP Workflows · CRM & CPQ · Agile (Scrum, Kanban) · Stakeholder Management · Roadmapping · OKRs & KPI Definition · Explainable AI · AI Governance · Regulatory Compliance · Generative AI · AI agents 💻 Technical Skills XGBoost · SHAP · Salesforce Einstein · Apex · Configure Price Quote · Microsoft Azure DevOps · Jira · Confluence · Mixpanel · Power BI · SQL · A/B Testing 👔 Target Roles AI Product Manager · Senior Product Manager · Platform Product Manager · Fintech PM · Product Lead – Fraud, Compliance · Product Lead · Principal Product Manager 🎨 Design & Collaboration Design: Figma · Balsamiq · MS Visio Project Tools: Jira · Confluence · Trello · Azure DevOps · Rally Office: Google Workspace (Gmail, Docs, Sheets, Slides, Forms) · Microsoft Office (Word, Excel, PowerPoint, Outlook) 🏢 Domains of Focus Payments · Cross-Border Transactions · FX · Fraud & Risk · Web3 · Compliance Automation · ERP Systems · Financial Services · Airline and Aviation · Gen AI/ Generative AI