Susie Fawzi, MBA, CX Certified

Customer Experience Director for Luxury & Hospitality Brands and Guest Lecturer

ateliersucre.ch

bloomingdales.com

americancruiselines.com

bgrdc.com

csis.org

cxg.com

marriott.com

nortonrosefulbright.com

Contact info

susie-fawzi

Co-Owner

Atelier Sucré

• www.linkedin.com/company/atelier-sucr%C3%A9

Apr 2019 - Present

New York, New York, United States

Managing Director, Americas

Albatross CX - A Global Customer Experience Agency

• www.linkedin.com/company/cxgroup

Jun 2017 - Jul 2019

Greater New York City Area

Manager of Mobile Luxury Customer Experience Team (Brand Ambassadors)

Bloomingdale's

• www.linkedin.com/company/bloomingdales

Feb 2016 - Jun 2017

Greater New York City Area

Hotel General Manager

American Cruise Lines

• www.linkedin.com/company/american-cruise-lines

Jan 2015 - Feb 2016

Food & Beverage Operations Supervisor

Marriott International

• www.linkedin.com/company/marriott-international

Feb 2011 - Dec 2011

Washington, DC