Product Manager with 13+ years of experience driving CX, automation, and product innovation across fintech, SaaS, and AI-first platforms. I’ve led product and support transformation at CoinDCX, CheQ, and Flipkart—delivering measurable impact like ₹13L cost savings, 50% faster response times, and 2x chatbot efficiency. I thrive at the intersection of customer empathy, data, and cross-functional execution. From building MVPs and agile roadmaps to running GTM experiments and feature adoption loops—I’ve worked hands-on with squads to ship value, fast. Recent highlights: • Finalist in the SupportLogic Global PM Challenge • Built HealthSync, an AI-led health platform (MVP + GTM) • Led CRM, bot, and CX redesigns at CoinDCX to reduce escalations and costs Let’s connect if you’re building CX-focused, AI-powered, or customer-led digital products. I’m open to product roles in Bangalore, remote, or hybrid setups.