
Product Manager with 13+ years of experience driving CX, automation, and product innovation across fintech, SaaS, and AI-first platforms. I’ve led product and support transformation at CoinDCX, CheQ, and Flipkart—delivering measurable impact like ₹13L cost savings, 50% faster response times, and 2x chatbot efficiency. I thrive at the intersection of customer empathy, data, and cross-functional execution. From building MVPs and agile roadmaps to running GTM experiments and feature adoption loops—I’ve worked hands-on with squads to ship value, fast. Recent highlights: • Finalist in the SupportLogic Global PM Challenge • Built HealthSync, an AI-led health platform (MVP + GTM) • Led CRM, bot, and CX redesigns at CoinDCX to reduce escalations and costs Let’s connect if you’re building CX-focused, AI-powered, or customer-led digital products. I’m open to product roles in Bangalore, remote, or hybrid setups.
coindcx.com
blackbuck.com
customersuccesscollective.com
flipkart.com
udaan.com
relevel.com
Bengaluru, Karnataka, India
Member
Customer Success Collective
• www.linkedin.com/company/customersuccesscollective
Mar 2024 - Present
Senior Manager customer value and innovation
CoinDCX
• www.linkedin.com/company/coindcx
• Full-time
Nov 2023 - Present
India
Manager of Customer Experience
CheQ
• www.linkedin.com/company/cheq-one
• Full-time
Oct 2022 - Aug 2023
Bengaluru, Karnataka, India
Senior Manager
Relevel by Unacademy
• www.linkedin.com/company/relevelhq
• Full-time
Jan 2022 - Jul 2022
Bengaluru, Karnataka, India
Assistant Manager Process Excellence
Flipkart
• www.linkedin.com/company/flipkart
• Full-time
Sep 2019 - Mar 2021
Bengaluru, Karnataka, India
Team Leader Operations
udaan.com
• www.linkedin.com/company/udaan
• Full-time
Feb 2018 - Sep 2019
Bengaluru, Karnataka, India